Privacy Policy

We obtain Personal Information in two primary forms:

• Information provided by you: Certain interactions with the Website may necessitate you to disclose your Personal Information voluntarily (e.g., during registration or filling out a contact form). For instance, when submitting the Contact Us form, you will be required to provide your name, email address, phone number, company name, and role.
• Information we automatically collect: We may automatically record certain information when you use the Website. This includes your browser type, language, plug-ins, device type, operating system, IP address, timezone, screen resolution, unique mobile device identifiers, and usage patterns related to your interactions with Website content.

• Cookies: Our Website employs “cookies” (small text files stored on a device’s hard drive) to gather, store, and track information for statistical purposes and to enhance your online experience. You have the option to accept or decline cookies through your browser settings. However, declining cookies may result in limited access to Website features. To learn more, visit internetcookies.org.
• Geolocation: We collect location-based information (country, region, and city) to optimize your connection to our data center. This is shared only with our data center provider. You can opt out of location-based services via your device settings.

We utilize your Personal Information for the following purposes:

• Operating, improving, and personalizing your Website experience;
• Delivering communications, support, and assistance;
• Enforcing this Privacy Policy and user agreements;
• Conducting market, traffic flow analyses, and questionnaires;
• Keeping you informed about software updates, announcements, and special offers (with the option to modify your marketing preferences);
• Verifying user identity and providing billing information;
• Other marketing purposes disclosed to you at the time of data collection.

By using the Website, you consent to the processing and transfer of information to and from the U.S. and other countries. We ensure adequate safeguards (such as standard contractual clauses approved by the European Commission/ICO) are in place to protect your data. We may also disclose your Personal Information to third parties under the following circumstances:

• Vendors and Service Providers: We may share data with third parties who work on our behalf (e.g., billing processing, customer support). They are authorized to use your information only as necessary to provide these services.
• Compliance with Laws: We may disclose your information to comply with applicable laws, legal processes, or governmental requests; to enforce our agreements; or to protect the security of our Website, our customers, or the public from harm or illegal activities.
• Aggregated Data: We may share aggregated or anonymized information that cannot be directly linked to you.

We use third-party payment processors to securely process your payment information. The use of your Personal Information by these processors is governed by their respective privacy policies. We recommend reviewing their privacy policies for further information.

• Security Measures: We have implemented reasonable administrative, technical, and physical security measures, including SSL encryption (HTTPS), database encryption, and hosting data on physically secure servers protected by firewalls. You are responsible for safeguarding your account password.
• No Absolute Guarantee: While we employ commercially reasonable procedures, no security system is entirely foolproof. We cannot guarantee the absolute security of the Website.
• Data Breach Protocols: If we become aware of a security breach or unauthorized disclosure of Personal Information, we reserve the right to take measures including investigations and cooperation with law enforcement. If there is a reasonable risk of harm, or if required by law, we will notify affected individuals via email and post a notice on the Website.

You have specific rights concerning your Personal Information. We will respond to your requests, though we may ask to verify your identity first:

• Access & Portability: You can request a copy of the Personal Information we hold about you, including a machine-readable copy to transfer to another entity.
• Rectification: You can request corrections or updates to incorrect or incomplete data.
• Erasure: You can request the deletion of some or all of your Personal Information from our systems.
• Restriction & Objection: You can ask us to limit processing or object to the use of your data for certain purposes.
• Withdrawal of Consent: You have the right to withdraw your consent at any time.

The CCPA provides California consumers with specific rights, including the right to request disclosure of information collection and usage over the past 12 months, and the right to request deletion of data. We act as a “service provider” under the CCPA. We will not discriminate against you for exercising your CCPA rights. Please direct CCPA requests to the "Contact Us" details below.

The information you can view, update, and delete may evolve as the Website changes. We will retain your information as required to meet legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, Personal Information shall be deleted, and rights to access, erasure, or rectification cannot be enforced.

We do not knowingly collect Personal Information from children under the age of 18. If you believe a child under 18 has provided us with their data, please have a parent or legal guardian contact us to request deletion.

• Changes: We periodically update this policy. In cases of material changes, we will notify you by posting a notice before changes take effect or by sending a direct notification. Please review this page regularly.
• User Consent: By using the Website and its Services, you acknowledge that you have read and agree to all the terms outlined in this Privacy Policy. If you do not agree, you are not authorized to use the Website.

If you have any questions about this Privacy Policy, or if you are dissatisfied with our handling of your personal data, please contact us.

Email: [email protected]

Address: QUONTEX LTD, 5 Technology Park, Colindeep Lane, London, NW9 6BX, England

If you are based in the UK and are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. Users in the EU may contact their local Data Protection Authority (DPA).